Shipping policy
Shipping Method
Australia Post eParcel - $10.00
1- 4 business days.
Tracking number will be provided.
Parcel is Subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
5 - 7 working days, up to 10 working days to Western Australia.
Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
Deliver to PO Boxes, Parcel Collect and Parcel Lockers available.
Tracking number will be provided.
Please note that if your order is over $50 and contains dangerous good (e.g. hairspray, nail polish, fragrance) your order may default to Australia Post eParcel.
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
Your parcel will be sent via Australia Post (eParcel and Express).
How to track your parcel with Australia Post:
1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel inquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at admin@trimmy.com.au.
Dispatch times: Same day dispatch on orders placed before 3pm AEST. excluding Saturday and Sunday
Customer Service Response times: Please allow 2-3 business days for email responses.
Delivery times: Australia Post has advised some delays due to high volume.